craigslist | technical support jobs in salt lake city

Client Support Analyst - Tier 1 (HDM) Job (Murray, UT, US)

2009-11-10T20:38:58-07:00

Click here to apply for this Client Support Analyst - Tier 1 (HDM) Job (Murray, UT, US)

Murray, UT, US

For more than 100 years, 3M has been a company that delivers both sustainable growth and consistent results. Today is no exception. We are making great progress toward inventing a new future for 3M - a future of faster growth and increased competitiveness, while continuing to deliver superior results.

3M Health Information Systems, Inc., is the leader in providing healthcare funding and performance management solutions. With more than 5,000 customers, 3M Health Information Systems enables healthcare providers to enhance operations, shorten revenue cycle times, improve patient care and achieve an electronic health record solution.

Job Summary:

�Take inbound customer support calls for HDM & Coding and Grouping products

�Represents 3M in communicating with external and internal customers including:

�Handling varied customer software issues, inquires and problems

�Exercises discretion and independent judgment when dealing with software concerns/problems

�Builds credibility and trust with 3M customers and departments by providing solutions to software issues, inquiries, and problems

�Maintains relationships with customers by understanding their needs

�Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent

�Analyzes and recommends alternative solutions to meet customer needs

�Identifies areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction

�Supports the team process and participates on cross-functional and Six Sigma teams

�Responsible to answer after-hours support calls as necessary

Basic/Minimum Qualifications:

�High School or GED

�minimum 1 year of customer service experience

Preferred Qualifications:

�Understanding of health care industry

�Excellent verbal, written, analytical and organizational skills

�Excellent active listening and oral/phone skills

�Proven ability to maintain superior customer and employee relations in a fast-paced environment

�Strong technical, operating system (NT, Novell, Citrix/TS, Windows) skills

�3M HIS product knowledge

�Ability to work independently

�Proven ability to maintain a positive attitude in a team environment

Benefit Information:

This position is a HIS position and is therefore not a 3M benefited position. The position is subject to the benefit package under HIS benefits program. Details will be shared with you at the time of interview with the hiring manager.

Relocation:

No relocation Available

Help Desk Technician (Salt Lake City, Utah)

2009-11-09T17:01:19-07:00

SUMMARY
This is a full end user support position that allocates, configures, delivers, troubleshoots, maintains and retrieves systems. The position supports both our corporate and remote site locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

�� Establishes help desk system for task management and tracking, and selects appropriate database and workflow tools.
�� Creates long-term strategies for growth and maintenance of help desk department, and makes budgetary recommendations to upper management.
�� Trains help desk staff to answer and resolve incoming calls.
�� Solves, or assists help desk representatives in solving, non-routine or complex software, hardware, and procedure problems.
�� Analyzes help desk activity and makes recommendations for changes in help desk procedures and systems to upper management.
�� Confers with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.
�� Writes recommendations for management review.
�� Coordinates installation of hardware and software, and implementation of procedure changes.
�� Promptly validate all support requests in a timely fashion.
�� Replicate and document issues as required.
�� Maintain status of inquiries and status changes in issue tracking system
�� Resolve or acknowledge all email queries based on established standards.
�� Forward all questions that cannot be immediately answered to appropriate team for follow up and ensure timely follow up and communication with client.
�� Escalate problems as appropriate.
�� Install and configure desktop and laptop Intel-based workstations.
�� Install and configure Windows 9x and NT Workstation operating systems and patches.
�� Install and configure layered products, including but not limited to, Virus scanning, MS-Office Suite, browsers; calendar management, Mail, Outlook and developer tools.
�� Formulate NT desktop standards and best practices documentation.
�� Desktop equipment maintenance and repair.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of A+ Certification is required. MCSE preferred, but not required.

EDUCATION and/or EXPERIENCE
Associate Degree or completion of technical training program required. One to three years Help Desk experience re OR equivalent education and experience is required.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderately noisy (ex: business office with computers and printers, light traffic).

Help Desk (Sandy, Ut)

2009-11-09T14:12:11-07:00

We are in need of a full time, entry level, help desk employee. Must be familiar with Windows XP and Vista, MS Office products, pc repair, and networks. Must have amazing people skills and the ability to troubleshoot various issues. Mortgage experience and technical certifications a plus. Pay is $11.00 per hour.

Help Desk Analyst (Salt Lake City )

2009-11-09T13:26:28-07:00

10/hr
3-4 month contract
40/hr week

Responsible for providing the first-line telephone technical support of hardware, systems, sub-systems and/or applications for employees of Ameriprise. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

Technical Support Representative (Salt Lake City, UT)

2009-11-09T13:19:29-07:00

Please send resume for consideration.

Title: Technical Support Representative (multiple positions)
Location: Salt Lake City, UT
Pay Rate: $12.55/hour, no benefits
Duration: 6 months
Start Date: ASAP
Shift: Monday - Friday

Must have basic troubleshooting skills and be able to write work logs correctly and follow procedures well.

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems.

Service Technician (Cottonwood Heights, UT)

2009-11-09T13:09:09-07:00

APPLY ONLINE AT: http://simplymac.iapplicants.com/ViewJob-24999.html

Job Description: Service Technician
A Simply Mac Service Technician is required to diligently execute the official Simply Mac Service Center duties described below. The position emphasizes skill-sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician�s primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair, and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Service Technician constantly works on all Apple computers and products, including: Desktops, Notebooks, iPods, peripherals and accessories.
It is paramount that Technicians uphold the highest standards of the company at all times, and exemplify the company�s mission statement and core values. The Technician is the company�s follow-up contact with the customer, and as such must be proactive in informing customers of the progress of their computer repair while demonstrating excellent customer service skills and communication. The Tecnician must have multi-tasking skills, as they must be able to work concurrently on multiple computers.
Core Objective: A Simply Answers Service Technician will deliver thorough and timely computer service while fulfilling the Company Mission Statement and Core Values.

DUTIES

Customer Service & Relations
� Follow Simply Mac�s mission statement
� Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
� Ability to conduct troubleshooting, diagnostcs, and repairs in a manner that reflects our a world-class experience and customer service.

Training and Support:
� Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:
o Mac OSX
o iLife Suite
o iWork Suite
o Microsoft Office
o Windows Solutions on OSX
o Macbook
o Macbook Pro
o iBook
o Powerbook
o iMac
o Mac Pro
o Power Mac
o Mac Mini
o iPod

Accountability for Daily Operational Activities:
(Each Technician Rep will have accountability and ownership in the following areas)
� Follow Opening, Daily, and Closing Checklists (to uphold store appearance, cleanliness, and reputability standards)
� Conduct Service policies and procedures accurately
� Meet Customer Survey standards for communication, timeliness, and quality
� Maintain a clean and organized workspace environment
� Execute the branch routine
� Attend all required meetings
� Attend to and work toward Apple Service Technician Certification
� Be a positive support and help to sales staff team and management.
� Look for opportunities to better the store and the customer experience
o Assure the quality experience as per our Mission Statement of our customers
� Protect the company against fraudulent and harmful activities
� Fulfill the Operational focus � The �Three Fold Focus� as it fits into the company �Big Three�
� Other duties as assigned

QUALIFICATIONS

Required Skills, Abilities, and Knowledge:
� Apple & Mac Experience
� 35+ hours a week (full time)
� Customer Service/Relations Experience
� Serivice Experience Preferred
� Apple Certified (or an ability to become certified with minimal training) in:
o Apple Sales Training Online (ASTO) � Product Professional
o Apple Certified Macintosh Technicain (ACMT)
� High school diploma
� Minimum 1 year of computer service experience preferred
� Ability and willingness to learn new products and services in a timely manner
� Knowledgable and willing to learn current and future technology and solutions

For more information, or to apply now, you must go to the website below. Please do not email your resume to us as we only accept applications through our website.

Job Description: Service Technician
A Simply Mac Service Technician is required to diligently execute the official Simply Mac Service Center duties described below. The position emphasizes skill-sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician�s primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair, and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Service Technician constantly works on all Apple computers and products, including: Desktops, Notebooks, iPods, peripherals and accessories.
It is paramount that Technicians uphold the highest standards of the company at all times, and exemplify the company�s mission statement and core values. The Technician is the company�s follow-up contact with the customer, and as such must be proactive in informing customers of the progress of their computer repair while demonstrating excellent customer service skills and communication. The Tecnician must have multi-tasking skills, as they must be able to work concurrently on multiple computers.
Core Objective: A Simply Answers Service Technician will deliver thorough and timely computer service while fulfilling the Company Mission Statement and Core Values.

DUTIES

Customer Service & Relations
� Follow Simply Mac�s mission statement
� Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
� Ability to conduct troubleshooting, diagnostcs, and repairs in a manner that reflects our a world-class experience and customer service.

Training and Support:
� Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:
o Mac OSX
o iLife Suite
o iWork Suite
o Microsoft Office
o Windows Solutions on OSX
o Macbook
o Macbook Pro
o iBook
o Powerbook
o iMac
o Mac Pro
o Power Mac
o Mac Mini
o iPod

Accountability for Daily Operational Activities:
(Each Technician Rep will have accountability and ownership in the following areas)
� Follow Opening, Daily, and Closing Checklists (to uphold store appearance, cleanliness, and reputability standards)
� Conduct Service policies and procedures accurately
� Meet Customer Survey standards for communication, timeliness, and quality
� Maintain a clean and organized workspace environment
� Execute the branch routine
� Attend all required meetings
� Attend to and work toward Apple Service Technician Certification
� Be a positive support and help to sales staff team and management.
� Look for opportunities to better the store and the customer experience
o Assure the quality experience as per our Mission Statement of our customers
� Protect the company against fraudulent and harmful activities
� Fulfill the Operational focus � The �Three Fold Focus� as it fits into the company �Big Three�
� Other duties as assigned

QUALIFICATIONS

Required Skills, Abilities, and Knowledge:
� Apple & Mac Experience
� 35+ hours a week (full time)
� Customer Service/Relations Experience
� Serivice Experience Preferred
� Apple Certified (or an ability to become certified with minimal training) in:
o Apple Sales Training Online (ASTO) � Product Professional
o Apple Certified Macintosh Technicain (ACMT)
� High school diploma
� Minimum 1 year of computer service experience preferred
� Ability and willingness to learn new products and services in a timely manner
� Knowledgable and willing to learn current and future technology and solutions

For more information, or to apply now, you must go to the website below. Please do not email your resume to us as we only accept applications through our website.

Job Description: Service Technician
A Simply Mac Service Technician is required to diligently execute the official Simply Mac Service Center duties described below. The position emphasizes skill-sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician�s primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair, and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Service Technician constantly works on all Apple computers and products, including: Desktops, Notebooks, iPods, peripherals and accessories.
It is paramount that Technicians uphold the highest standards of the company at all times, and exemplify the company�s mission statement and core values. The Technician is the company�s follow-up contact with the customer, and as such must be proactive in informing customers of the progress of their computer repair while demonstrating excellent customer service skills and communication. The Tecnician must have multi-tasking skills, as they must be able to work concurrently on multiple computers.
Core Objective: A Simply Answers Service Technician will deliver thorough and timely computer service while fulfilling the Company Mission Statement and Core Values.

DUTIES

Customer Service & Relations
� Follow Simply Mac�s mission statement
� Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
� Ability to conduct troubleshooting, diagnostcs, and repairs in a manner that reflects our a world-class experience and customer service.

Training and Support:
� Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:
o Mac OSX
o iLife Suite
o iWork Suite
o Microsoft Office
o Windows Solutions on OSX
o Macbook
o Macbook Pro
o iBook
o Powerbook
o iMac
o Mac Pro
o Power Mac
o Mac Mini
o iPod

Accountability for Daily Operational Activities:
(Each Technician Rep will have accountability and ownership in the following areas)
� Follow Opening, Daily, and Closing Checklists (to uphold store appearance, cleanliness, and reputability standards)
� Conduct Service policies and procedures accurately
� Meet Customer Survey standards for communication, timeliness, and quality
� Maintain a clean and organized workspace environment
� Execute the branch routine
� Attend all required meetings
� Attend to and work toward Apple Service Technician Certification
� Be a positive support and help to sales staff team and management.
� Look for opportunities to better the store and the customer experience
o Assure the quality experience as per our Mission Statement of our customers
� Protect the company against fraudulent and harmful activities
� Fulfill the Operational focus � The �Three Fold Focus� as it fits into the company �Big Three�
� Other duties as assigned

QUALIFICATIONS

Required Skills, Abilities, and Knowledge:
� Apple & Mac Experience
� 35+ hours a week (full time)
� Customer Service/Relations Experience
� Serivice Experience Preferred
� Apple Certified (or an ability to become certified with minimal training) in:
o Apple Sales Training Online (ASTO) � Product Professional
o Apple Certified Macintosh Technicain (ACMT)
� High school diploma
� Minimum 1 year of computer service experience preferred
� Ability and willingness to learn new products and services in a timely manner
� Knowledgable and willing to learn current and future technology and solutions

For more information, or to apply now, you must go to the website below. Please do not email your resume to us as we only accept applications through our website.

http://simplymac.iapplicants.com/ViewJob-24999.html

4499 - Help Desk Analyst (Salt Lake City, UT)

2009-11-09T12:50:37-07:00

***THIS IS A 3 MONTH CONTRACT POSITION***
***PAY RATE: $12.00/hour***

Required Skills:
English, Experienced

Desired Skills:
MOM Feature Packs (use/perform),Conceptual
Exchange Server,Conceptual
SQL Server,Conceptual
MySQL,Conceptual
Active Directory,Conceptual
SQL,Conceptual
ODBC,Conceptual

Daily Work Description:
Take inbound calls from Client stores, trouble shoot hardware and software problems that arise.

Additional Information:
- Need people with good hardware skills, windows OSs including Windows CE. Must have a strong background in networking and networking hardware. Second languages are ideal, but not necessary.
- Computer hardware diagnosis skills, networking, POS (point of sales) system, Windows OS including windows CE, and wireless networking as well.

PLEASE APPLY THROUGH ASTYRA CAREERS BY CLICKING BELOW:
APPLY NOW

Bilingual Technical Support (North Salt Lake)

2009-11-09T09:33:45-07:00

Tier 1 Bilingual Technical Support

Required Skills:

� 1+yr in technical support role or help desk
� English/Spanish speaking required
� Windows XP, Vista, 7 OS experience
� Strong work ethic and attention to detail
� Good written and verbal communication skills

Desired/Bonus:

� A+ Certification strongly desired
� Application troubleshooting strongly desired

Website help

2009-11-08T15:09:41-07:00

Looking for part time help to work on Expression Engine website. Short term. Small changes and tweaks. Potential long term, intermittent work. Park City area.

Computer Technician (Salt Lake, Davis, Utah Counties)

2009-11-06T17:43:17-07:00

Computer Technician � Leading National Computer Company is looking for computer technicians to work in Salt Lake County, Provo County and Davis Country. Great working conditions, great pay and benefits. Day to day work will involve local on-site computer service, repair, networking, upgrades etc. We are looking for skilled, hardworking and customer service oriented technicians. We believe in creating an environment where your hard work and consistent excellence are constantly rewarded.

Must have own transportation & insurance. 2 years of field experience. Outstanding customer service. Apply immediately for this challenging and exciting career opportunity within a growing company with excellent compensation and a great benefits package.

To apply for this great opportunity please call Tonia @ 801-253-9840 or e-mail resume to tonia@friendlycomputers.com

Friendly Computers
3122 West Jennifer Dee Circle
Riverton, Utah 84065

Assoc Support Specialist - S (Kaysville, UT)

2009-11-06T10:55:45-07:00

Looking for a place where your hard work can be FUN and APPRECIATED? Come join H&R Block! This is your chance to join our organization and become part of a known and respected brand. H&R Block is America’s 6th largest retail organization. Due to our exciting plans for the future, we have several career opportunities available.

JOB SUMMARY

Single point of contact for all technical support for internal associates across entire enterprise. Serve as liaison between associates, Information Technology functional areas and management, support groups and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

JOB DUTIES

Communicate via phone, email and chat with internal users requiring assistance or information. Interpret clients’ needs and utilize “Service Desk” software solutions and personal knowledge to identify possible resolutions.
Remote control desktops in order to resolve technical issues
Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.
Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
Use “Service Desk” software solutions and computer systems to accurately document and track client contacts.
Adapt to changes in user demands, work environment, and changes to processes or requirements.
Perform other duties as assigned.

JOB REQUIREMENTS

1 years technical support experience or the equivalent through a combination of education and related work experience
Some experience in supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control.
Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with associates who may be under stress.
Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
In a Training or Certification program for technical support.

WHY SHOULD YOU WORK FOR H&R BLOCK?

Your outstanding compensation and benefits package would include:

Competitive salary
Culture

Progressive and innovative
Open exchange of ideas
Business casual attire with casual Fridays
Flexible work schedule possible for many positions

H&R Block is a progressive company dedicated to helping our clients achieve their financial objectives by serving as their tax and financial partner. If you meet the above requirements and would like to explore a career with Block, please log onto our career website at www.hrblock.com and submit your resume and profile.

Preparing America’s Taxes since 1955

H&R Block is an Equal Opportunity Employer.

If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=837717-1791-2374

Configuration Specialist (SLC, UT)

2009-11-05T17:08:41-07:00

Configuration Specialist

Waterford Research Institute, developer of Waterford Early Reading Program� and Waterford Early Math and Science�, is currently looking for a skilled, knowledgeable, and hardworking Configuration Specialist who is passionate about giving every child the chance to succeed. If you are interested in working for a non-profit organization whose mission is "to enable every child with the finest education possible by providing high-quality educational models, programs, and software," we would like the opportunity to meet with you and discuss the possibility of you joining the Waterford team.

Responsibilities

* Provide high level support for Waterford Software
* Work with hardware providers to resolve warranty issues
* Work with Internet providers to establish and troubleshoot services
* Create test cases to research customer concerns
* Travel to locations throughout Utah to resolve problems in the field
* 10-20% in-state travel will be required.

Requirements

* 2 or more years of Technical Support experience
* Excellent communication skills
* Excellent phone skills
* Excellent problem solving ability

� Hands-on hardware/software troubleshooting experience

� Knowledge of SOHO networking solutions

� Ability to organize and track multiple projects

Preferences

* Degree in Information Technology or related field
* A+ certified

Benefits

* 403(b) retirement plan, matched up to 5%
* Medical, dental, life, STD, LTD, and AD&D insurances
* Free drinks and healthy breakfast snacks
* Complimentary UTA/Trax pass
* Great work environment

Salary

Based on qualifications and experience

Application Procedure

This is a term of project position. Applicants should submit a cover letter as well as a current resume with references. Please e-mail information to hr@waterford.org. Please reference job posting UFE110901 in subject line.

Waterford Institute is a non-profit research center dedicated to helping children learn through the effective use of technology. Visit us at www.waterford.org to learn more.

Bilingual Tech Support (Kaysville, UT)

2009-11-05T17:00:38-07:00

We are looking for several good Bilingual Tech Support reps for a 6 month contract. You would be taking inbound calls to help trouble shoot and set up a software product. Qualified applicants will have the following:

� 1 year + experience with tech support
� Experience with Windows, XP, Vista, 07
� Bilingual (Spanish/ English)
� A+ certification would be a bonus but not required

We are offering $12-$13 an hour + benefits and 40 hours a week. For more information or to apply email resume to matt.stone@consultnet.com

HELP DESK ANALYST (PART-TIME) (Salt Lake City)

2009-11-05T16:23:57-07:00

Our client has a state-of-the-art call center in Salt Lake City, UT. They are hiring contract to hire employees for helpdesk positions. The helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The technical products that are being supported are mainly hardware related. Candidates need to understand troubleshooting hardware and working with Windows CE, especially as it pertains to the use of standard registers and computer tablets.

This is a 24/7 operation and requires some shift flexibility. Shift start times are as follows:

6:00am - 9:00am
1:00pm
10:00pm - 12:00am

There will be 3-4 weeks of training on the regular day shift and then your scheduled shift will begin.

Required Skills:

HELP DESK TECHNICAL SUPPORT
MICROSOFT WINDOWS CE
HARDWARE TROUBLESHOOTING

These positions are contract to hire.

Crystal Report Expert (Salt lake city)

2009-11-05T13:35:29-07:00

Looking for an expert in writing Crystal Reports for part-time, temporary position.

Technical Support - Bilingual English/Spanish (Layton)

2009-11-05T12:09:07-07:00

Kelly IT Resources has exciting opportunities for Technical Support Agents working for a client in Davis County. These are 5-6 month contracting opportunities. Kelly IT Resources is among the largest and most respected technology recruitment firms in the country.

This is the ideal opportunity for individuals seeking a technical help desk position. If you have excellent customer service skills, a strong technical/computer background, and are fluent in both English and Spanish, then we want to talk to you.
Candidates must have strong technical knowledge
supporting Windows environments.
Must have experience providing phone support and doing
installations and troubleshooting. You should have a good understanding of operating systems and how they interact with applications. A+ Cert is preferred but not required.

Relocation benefits are not available for this position.
If you are not a local candidate but are relocating, please inform us of your arrangements (i.e., date and city/state you are relocating to).
All applicants must be able to provide evidence that they are authorized to work in the United States.

Senior QA Engineer/Automation Architect (Las Vegas, NV)

2009-11-05T10:34:12-07:00

Duties & Responsibilities
Additional duties may be assigned

Develops automation design, framework and architecture to expand code coverage.
Provides automated testing for new implementations, release builds and new code versions/features.
Creates test plans, cases, scripts, and suites to improve testing efficiency.
Builds, executes and maintains automated test scripts.
Performs automated quality control testing.
Completes website and software application testing.
Tests multiple products and projects simultaneously.
Ensures adherence to functional specification.
Estimates testing time on reports and reproduces and resolves defects.
Participates actively in a story-driven Agile software development lifecycle.
Develops ongoing improvements to the automation strategy on existing frameworks and tools.
Develops automated tests in partnership with developers for continuous regression testing.

Experience & Education

Bachelor�s Degree preferred; 3+ years experience in automation or software development.
Previous experience with Selenium, Watir, Frankenstein, or Jameleon required.
PHP Under Control, CruiseControl, Ant, Maven, Emma, Anthill, or Cactus experience required.
Experience with PHP Unit or J Unit required.
Familiarity with Internet-based and/or financial products.
Experience with MS SQL, MySQL, PHP, Java, JavaScript, and object-oriented language required.
Must have previous experience with Agile SDLC (Scrum, XP, TDD) QA methodologies.
Must be familiar with Mozilla FireFox.
Must have experience with various testing methods, including White box, black box, regression, integration, negative, functional, and exploratory.

Other Job Specifications

Established track record of automated testing for this role is crucial. Must have experience in writing scripts, not just in running scripts (record/playback). Experience with training, teaching and running automated initiatives is required.
Demonstrated ability to become an expert quickly on feature areas in order to test those areas effectively.
Must have strong knowledge acquisition skills and the ability to immediately put learning�s into practice.
Must be a self starter and fast learner.
Must have strong technical and troubleshooting skills, such as an ability to understand basic SQL syntax for checking results in a database or editing XML configuration files.
Ability to investigate complicated performance and stability issues involving a large, sophisticated, and evolving code base in a 24/7 web-based services production environment.
Ability to accommodate tight schedules and resources constraints.
A willingness to devote the necessary time to accomplish aggressive goals and meet strict deadlines.
Leadership and interpersonal skills: ability to collaborate and work exceptionally well with a candid, fast-paced development community.
Must be comfortable working with senior developers, product owners, project management, business owners, and clients during all stages of projects.
Ability to lead and manage employees is preferred.

Crystal Reports Expert�Contract-to-Perm opportunity! (Riverton, Utah)

2009-11-05T10:19:57-07:00

Crystal Reports Expert�Contract-to-Perm opportunity!

Parallel HR Solutions is looking for a talented, Crystal Reports expert, with experience in software development (using Java technologies) and strong database design skills and experience. If selected, you will work on an exciting project, converting to state-of-the-art technology for our client�s world-wide financial systems.

Work as a contractor or as a Parallel HR Solutions employee on this 6-month project. There may be the opportunity to be hired full-time by our client after the project�s completion.

This position is for someone who would enjoy taking challenging problems and creating solutions that will meet the financial needs of our client for many years to come.

This project provides an exciting and unique opportunity to be involved not only with the creation of financial and banking services on a global scale but also to help prepare for the future growth of the our client�s organization. Ultimately, the success of the individual engineer is directly tied to the success of the engineering team. We need people that can focus on delivering high-quality solutions, quickly.

Qualifications
� Must be a member of The Church of Jesus Christ of Latter-day Saints, currently temple worthy
� Expert in Crystal Reports, and similar report generation tools
� Experience in database design and SQL
� Strong communication and problem solving skills
� 3+ years of object oriented software development experience
� Experience with in java development including JEE technologies
� Experience with large scale distributed systems design and development
� Solid understanding of enterprise system and application design
� Experience building software for the banking or other related financial industries is a plus
� Experience with Service Oriented Architectures is a plus
� Able to comfortably apply and recognize design patterns in determining algorithms, design constructs and in making architectural decision
� BS/MS/PhD in CS or equivalent
� Knowledge of session management, object relational mapping, and XML web service
Our client�s Information and Communication Systems department (ICS) has established a core set of Java technologies, including (but not limited to):
� JSF
� Spring
� Hibernate
� Maven
Any experience with these technologies is a major plus!

Compensation:
$30-40/hour DOE (negotiable)

What Are the Next Steps?
Submit your resume and cover letter to Parallel HR Solutions, including the following information:
1. Specific type and amount of experience
2. Availability
3. Compensation expectations
4. Interest level in contract or employee preferences

Phone Support Technician (Sandy)

2009-11-05T09:16:53-07:00

Phone and Email Support Technician for online software system. Duties include software troubleshooting of internet software packages including handheld devices, Adobe Reader, and other in-house and 3rd party programs. Includes limited hardware troubleshooting for PC and MAC both interoffice, through email, and over the phone as well as the testing of new software features. Friendly work environment, great personality a plus!

Requirements: A+ Certification or equivalent work experience. Quality Assurance testing and Technical Writing experience a plus.

Shift: Weekday variable shifts between the hours of 8:00 a.m. to 6:00 p.m. and Saturday hours that are yet to be determined.

Hours: Temporary Part Time up to 32 hour per week.

Resumes may be emailed to �resumes@wfrmls.com� or faxed to 801-676-5401.

Tech Support Engineers (Pleasant Grove)

2009-11-04T11:04:05-07:00

Decho is dedicated to helping people protect, manage and enrich their �digital echo� � the valuable and ever-growing body of personal, digital information that reverberates through our lives. Backed by the storage giant, EMC, we are uniquely poised to continue expanding our position and take this very exciting business to newer heights � with your contribution. If you thrive in a challenging, fresh, and innovative environment, take a look at this opportunity within Decho:

GENERAL SUMMARY
Applies advanced systems level technical expertise to resolve standard to complex systems level customer issues. Identifies and provides resolutions to a diverse range of complex technical problems. Mentors others in providing validated technical information, support process instructions and special support requirements. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems, and follows standard practices and procedures. Identifies, records and works with management to proactively revise current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to complex system level issues. Identifies, documents and escalates customer issues to senior resources. Uses standard internal and external diagnostic test equipment and product trace and logging procedures.
Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. . Contributes to centralized problem identification and resolution database. Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other DechoTechnical Support co-workers as appropriate.
Communicates effectively to internal and external customers as necessary through a variety of mediums.
Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
Validates technical information and issues early warnings and disseminates information as needed.
Continues to develop technical and business knowledge related to Decho products. Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies. Regularly submits content to the knowledge database. May review and approve submitted content to the knowledge database.

SKILLS

7 years or more of in-depth technical support experience.

5 years of direct interfacing customer service experience.

Prior experience in a SW development role

Associates or Bachelor�s degree from an accredited school.

Advanced computer knowledge and troubleshooting techniques (both hardware and software).

Excellent communications skills.

Willing to work some weekends and late shifts.

Advanced understanding of networking protocols.

Advanced understanding of standard troubleshooting tools.

Practical knowledge of encryption technologies.

Intermediate understanding of network administration, particularly regarding SMB, NFS, and storage area networks.

Advanced ability to analyze and understand error logs.

Familiarity with typical software development processes.

Familiarity with large-scale software deployment.

Scripting or programming experience

3 years or more of MAC or Linux experience

7 years or more of Windows experience

Skilled at negotiating stressful situations and employing resources to minimize escalations

Desired Skills:

Bachelor�s Degree in CS, ISYS, or other technical field.

Ability to take on a leadership role.

Technical certification such as CCNA, MCSE, Linux +

Experience as a trainer

Decho is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.
Decho does not accept unsolicited Agency Resumes.
Decho will not pay fees to any third party agency or firm that does not have a signed "Decho Agency Fee Agreement".

To apply, please visit our website at www.decho.com. Decho offers excellent compensation and benefits to all employees.

Web Monitoring Tier 1 (Salt Lake City Metro )

2009-11-04T10:10:18-07:00

Level 1 RESPONSIBILITIES

Monitoring & Alert Management
Monitoring, Analysis, Correlation, Email Notification, Resolution and Ticketing to be performed using tools provided by ATT viz
Keynote, Weblogic, Multitail, Cricket, Jira and Sitescope. Moreover ATT will also provide scripts and access to Confluence Wiki (knowledge base) to assist Tier1 in performing these activities.
Grooming Tickets
Tier 1 also has to maintain tickets in JIRA and is major side task which requires constant effort.
Reporting will also form a regular activity under this category.
Hardware Monitoring:
Though not very frequent Tier1 will coordinate with hardware vendor for ordering replacement parts, coordinating shipping locations, installation, identifying the correct system in the data center (tile location, rack elevations provided) and work with the vendor to return the equipment to service
verify the hardware passes manufacturer performance tests and perhaps even re-build the system from bare metal if needed via Jumpstart as directed by Tier 2 staff.
Must Have Skills

2 Years of experience in IT Service monitoring.
Good understanding of computer hardware.
Sound knowledge in ISP/internet functioning.
Good understanding of networking concepts.
Ability to logically troubleshoot and correlate events.
Ability to handle customer pressure and pain points effectively.
Some Linux/Unix Troubleshooting Skills
Pearl Scripting Knowledge
Networking & Monitoring
Knowledge on Server builds & Internet Monitoring Tools

Field Service Technician (Davis - Weber county)

2009-11-03T16:13:14-07:00

Company Description:
Printelligent provides comprehensive network printer support to mid-size, document-intensive businesses. Our services ensure an organization�s network printers quietly perform--day in and day out--to the point our clients feel they practically �disappear�. Our service model is becoming one of the largest trends in the document industry. We currently have offices in Anaheim, Chicago, Atlanta, and Salt Lake City.

Position:
This highly skilled and motivated team member will be responsible for servicing laser printers, covering all needs to keep the printer up and running, including installing toner cartridges, cleaning and repairing printers, and part replacement.

This is a challenging, collaborative work environment that recognizes and rewards achievement. Our compensation package includes competitive hourly pay with medical/dental/vision and 401K with company match. Company vehicle and uniforms are provided.

Requirements include:
1) one-year HP laser maintenance experience,
2) HP, Lexmark and Xerox certification is a plus;
3) demonstrable skills in repair and trouble-shooting laser printer problems,
4) attention to detail,
5) excellent interpersonal skills to communicate with customers and co-workers, and
6) a good driving record.

Our growing, dynamic organization offers a career opportunity for a professional who is a team player, willing to work in a fast pace environment and has the capability to roll up his/her sleeves, figure it out and get the job done right,

A pre-employment drug screen and background check is required.

Send resume with salary history to jobs@printelligent.com with Field Service Tech - Davis in the subject line to be considered.

Jr. Programmer (South Jordan)

2009-11-03T12:13:23-07:00

Jr. Level Programmer
Create scripts to load raw data files into our database as well as debug and fix any scripting errors that occur. Process batches from customers and prepare reports with the results using SQL, Access, Word, and Excel. Other responsibilities include IT support and special projects to enhance the process for our operations team, e.g. improving PDF ripping or extracting data that would normally be keyed.

� Programming experience is required
� Experience with Visual Basic or a scripting language such as Python or Ruby is preferred
� Advanced skills with MS Office applications required
� Ability to effectively work individually or in a team environment
� Ability to adapt and change in a fast-growing production environment
� Strong organizational and administrative skills
� Demonstrated ability to show initiative and accept ownership of projects
� Ability to meet employer�s attendance policy
� Willingness to submit to a full background investigation
� Must be able to work under pressure and strict deadlines

Technical Support/Customer Service Agent (North Salt Lake)

2009-11-02T17:26:03-07:00

10-12 Openings for Spanish Bilingual - Technical Support Agents
Spanish Bilingual (speaking only)

These Tech Support Agents will deal strictly with inbound customer service calls. You will help companies troubleshoot the installation and programming of the software and help users understand the software once it has been installed.

This is a great position for students who are studying development and programming. There can be opportunities within the company to move up into more technical roles.

REQUIREMENTS:
Excellent customer service skills
Thorough understanding of computers and programming
Spanish Speaking
A+ Certification is a plus

Tier 2 Help Desk Technician (Overstock.com) (Salt Lake City)

2009-11-02T13:31:21-07:00

Description:
Overstock.com has an immediate opening for a qualified Tier 2 Technician who will:
� Provide Excellent Customer Service
� Solve various user-reported issues involving system access, hardware and applications.
� Networking
� Telephony
� Perform process improvement
� Perform User Account Maintenance
� Perform Daily and weekly checklists and duties to insure proper functionality.
� Create technical documentation

Requirements:
Candidates should have at least 2 years experience in a large environment, working with the following technologies: DNS, DHCP, TCPIP, networking, telephony, Dell hardware, and Microsoft products including Windows Server platform, Active Directory, Group Policy management, Exchange 2003, SQL 2000/2005, SMS, IIS, and SMTP. MCSE or MCSA certifications preferred. LDAP, VBScript, and SAN experience a plus.

Overstock.com is an equal opportunity employer.

Service Desk Analyst (Salt Lake City)

2009-10-29T16:01:34-06:00

To be considered you must apply to the following URL: https://home.eease.com/recruit/?id=472607

Job Summary
The Service Desk Analyst provides prompt and courteous support to internal staff on all company supported applications by answering requests/questions concerning equipment, software and hardware. The Service Desk Analyst addresses all user inquiries and complaints with the highest degree of professionalism and product knowledge.

Essential Functions:
� Manages ticket queue generated from emails and a self-service portal. Field telephone calls and walk-up requests for technical support on a variety of technologies.
� Installs new PC equipment and software per company specifications, policies and procedures.
� Troubleshoots hardware and software issues and make needed repairs.
� Assists end users with software and hardware training/instruction as needed.
� Develops user documentation for improved user efficiency.
� Assists users in automation of repetitive processes including batch jobs, reports, etc.
� Performs maintenance on printers, copiers, fax machines, scanners and RF equipment.
� Maintains supplies for printers, copiers, fax machines using company-approved vendors.
� Maintains ServiceDesk application utilizing ticket handling processes.
� Escalates critical issues through appropriate channels.
� Performs backup maintenance of all internal systems per company standards.
� Provides computer/telephone orientation to new staff members.
� Assists with providing input on company application purchases.
� Ability to lift up to 40 pounds.
� Travel may be required.
� Occasional On-Call rotation and weekend/after-hours work as needed.
Education and Training:
� High school degree or equivalent required.
� Associate�s Degree/Bachelor�s Degree in Computer Science or related field highly desirable.
� Minimum three to five (3-5) years experience with PC administration, software/hardware support and troubleshooting required.
� Excellent proficiency with all MS Office and other standard applications used throughout the company.
� MAC experience highly desirable.
� SAP experience highly desirable.
� Strong working knowledge of desktop and laptop functionality.
� MCP or MCSE certification desirable.

Skills and Abilities:
� Strong customer service focus.
� Excellent verbal, written and interpersonal communication skills.
� Effectively communicates instructions and technical information in a clear, precise and understandable manner.
� Ability to maintain a high level of flexibility and to learn and support new applications.
� Solid comprehension and listening skills.
� Excellent analytical, troubleshooting and problem-solving skills.
� Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with numerous departments and employees.
� Strong organizational, project management, multi-tasking and task prioritization skills.
� Self-motivated and self-directed with the ability to work with little supervision.
� Careful attention to detail and accuracy.

Service Technician (-)

2009-10-29T14:47:46-06:00

Baumer hhs Corp. is a leading sales and service supplier of computerized adhesive systems manufactured in Germany for the packaging, folding carton, corrugated, bindery and web industries. In addition, we are also now the recognized technology provider of scanning and detection systems in these same markets.

This is a full time field service position requiring electro-mechanical knowledge.

Requirements:
� Ability to read schematics and use a multi-meter
� Ability to use hand tools
� Ability to stand for long periods
� Ability to lift objects exceeding 60 pounds
� Knowledge of single and three phase power connections
� Willingness to travel extensively throughout USA and Canada
� Willingness to work weekends

The successful candidate will have a minimum 2 years field service experience and posses good written and verbal communication skills. The ability to read electrical schematics and wiring diagrams is required. Proficiency in the use of use of Microsoft Word, Excel and Outlook Express are requested. Extensive travel throughout the USA and Canada is required. The ability to speak French or Spanish is a plus but not required.

Baumer hhs Corp. offers a comprehensive health care and benefit package that corresponds to our position of being an industry leader. We have a small growing technical group where the right candidate would find a challenging and rewarding career in a stable and progressive company.

Qualified applicants please reply to this ad with your resume including salary requirements.

Please, NO recruiters and NO solicitation ads. Violaters will be submitted to Craigslist under a formal complaint.

Enterprise Fulfillment Technician (Salt Lake City)

2009-10-28T14:57:13-06:00

Enterprise Fulfillment Technician
______________________________________________________________ ______________

Reports to: Enterprise Operations Manager

FLSA Status: Non-Exempt
_____________________________________________________________________________

EXPECTATIONS FOR ALL EMPLOYEES:

Supports the company�s mission and goals by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, accountability and ownership.

JOB SUMMARY:

The Enterprise Fulfillment Technician is primarily responsible for properly fulfilling all orders received to perform on-site services such as installations, repairs, removals or preventative maintenance of satellite receive systems. In addition to typical satellite receive systems, this also may include temporary downlinks for special corporate events, interactive distance learning equipment or digital signage.

ESSENTIAL FUNCTIONS:

� Daily review the new and incomplete orders and assure that they are fulfilled in accordance with company policy and client requirements.

� Prepare clear, concise and accurate written scope of work documents / job orders. Select technical resource that will be dispatched to fulfill the service.

� Establish contact with client site representatives and subcontractor technician to directly schedule appointments for on-site technical dispatch.

� Provide direct coordination of site surveys, installations, removals, or preventative maintenance services for all client accounts.

� Complete frequent outbound calls with subcontract technicians to be able to assure timely and quality completion of subcontracted work. Ensure that all work is performed in accordance with client requirements as defined by the Enterprise Client Manager or client contract.

� Provide routine feedback to clients through methods defined by the Enterprise Client Manager.

� Assist Enterprise Client Manager in �building the business� with existing accounts by way of identifying suitable upgrades, enhancements, new technologies or modification of ongoing service programs which can be recommended to the client by the Enterprise Client Manager or Enterprise Sales Account Executive.

� Coordinate with the Enterprise Logistics Supervisor or Coordinator to assure that the logistics group properly tests, configures and ships equipment in accordance with client specifications and delivers equipment to meet schedule needs.

� Receive inbound calls from subcontract providers. Provide appropriate technical support and be responsible for completion of close out procedures for work performed.

� Manage completion of all work required to solve escalated problems that could not be solved by the Enterprise Client Support Technician.

� Properly enter all communications, costs, change orders, photographs, close-out sheets and related transactions for technical dispatch in the Enterprise management systems.

� Act as 2nd Level Help and technical support to the 1st Level Help or Enterprise Client Support Organization.

� May provide back-up support for the Client Manager as delegated.

� Work with Client Manager in coordinating special transmission and downlink needs.

� Provide �back-up� manning support for Enterprise Client Support help desk for large broadcasts as required.

� Suggests inter organization improvements to better serve the customer.

� Other duties may be assigned to meet business needs.

QUALIFICATIONS & REQUIREMENTS:

� High School Diploma; Associate or technical degree in electronics, computer science or related technical program preferred

� Customer care experience

� 2 years experience in a Technical Help Desk environment

� Ability to analyze complex problems, interpret results, and develop creative solutions

� Experience with Microsoft Office systems such as Word, Excel, PowerPoint and Access

� Experience with Linux o/s

� 2 years experience with networks, including configuration and administration, tcp/ip and routing tables

� Experience with video broadcast or transmissions systems or service providers

� Experience operating certain types of test equipment such as waveform analyzers, vector scopes, protocol analyzers, volt / ohm meters, spectrum analyzers and related equipment

� Experience installing satellite antennas and receivers is a plus

� Skill in organizing resources and establishing priorities

� Advanced verbal and written communication skills

� Ability to manage subcontracts within project budgets

� Group facilitation, mediation, and conflict resolution skills

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills.

Individuals assigned to this position must be able to work in a fast-paced, deadline driven environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek management assistance as appropriate.

For information on physical demands of this job contact The Human Resources Department.

Graveyard / Weekend Helpdesk Support Agent

2009-10-26T09:31:14-06:00

We are specifically interested in people interested in working:

Graveyard : Must be willing to work a full time schedule between 9pm and 9am, Sunday thru Saturday. Exact schedule to be discussed during interview. Most schedules are based on 4 days x 10 hour shifts.

Weekend: Must be willing to work a full time schedule, Friday thru Monday. Exact schedule to be discussed during interview, but will generally consist of 10 hours on Monday and Friday, and 12 hours on Saturday/Sunday.

These shifts include a $1/hr shift differential.

Helpdesk Support Agent
Professionally answer support phone calls, eSupport sessions, and support e-mail to provide front-line support and to escalate unresolved incidents to tier 2/3 support representatives. Survey customers by phone and e-mail to ensure a high level of customer satisfaction. Track support statistics and generate customer reports with regard to various "signs of service". Coordinate activities and schedules of support engineers, logging and tracking both billable and non-billable hours. Perform basic network tasks such as create/modify network accounts, passwords, e-mail accounts, etc. Maintain up-to-date client contact directory/database, internal knowledge base, and help with new customer network needs assessments, implementations, and installation processes.

Essential Duties and Responsibilities
� Provide support to DirectPointe Subscribers via eSupport, phone, and/or e-mail.
� Follows up with end users to ensure complete client satisfaction.
� Record problem/resolution information, inputs key info into Support Knowledge base, and maintains/upgrades knowledge base.
� Perform frequent end-user satisfaction surveys via phone and/or e-mail while recording responses, resolving outstanding issues, and escalating unresolved issues to Technical Engineers.
� Actively communicate Signs of Service to client base including warning alerts, reports, e-mail messages, phone calls, surveys, etc.
� Assist in ongoing assessment and upgrading of network, web, and telecommunications systems.
� Prepare various charts, diagrams, and step-by-step outlines to document processes.
� Assist with network implementation process by helping as required with the needs assessment, creating and deploying standard system images, building and customizing network clients/servers for new customers, backing up customer data prior to installs and restoring data to new systems, and documenting processes and network details.
� Perform other Customer Support related activities as assigned.

Qualifications:
� Excellent oral and written communication skills.
� Excellent written and verbal communication skills. Must be comfortable presenting to technical audience.
� Strong interpersonal and problem solving skills required.
� Excellent Customer Service, analytical and organizational skills required.
� Ability to overcome obstacles to obtain results under tight deadlines.
� Ability and initiative to undertake individual projects as well as work in a team environment.
� Internet savvy with good knowledge of Internet space a strong plus.
� Time management and prioritization skills.
� Must thrive in fast-paced, start-up environment.

Education and/or Experience
One year of helpdesk/network administration experience preferred. College degree preferred.

**If you are interested in this position, please go to our website, www.directpointe.com, click on our Careers link, and submit your resume today!**

Internet Product Specialist. (SLC)

2009-10-23T16:34:37-06:00

A leader in web based retail sales is looking for an Internet Product Specialist.

This position requires the following skills: - Strong Writing Skills - HTML - JavaScript - Microsoft Access - Adobe Photo Shop - E-Commerce - Strong attention to detail. You will be responsible for adding 30-100 medical and health related products per week to our website using Search Engine Optimization Techniques. We are a fun, rapidly growing company based in Cottonwood Heights. We offer a casual dress and work environment, competitive salary and benefits including Paid Time Off, Holidays and much more! Pay is $10-13 Per hour based on experience and skill set.

Please enter job# PA102309 in subject line or resume will not be rcvd

Sr. .Net Software Engineer (South Jordan)

2009-10-22T11:09:09-06:00

Job Duties:
Candidates should be expected to : Work on critical software development projects Provide leadership in technical areas Freely share knowledge Adapt and learn new and emerging technologies Have a proactive mind set Able to communicate, both verbally and in writing, in a clear, concise and professional manner Able to produce clean, commented code Able to follow standard software engineering practices and development methodologies

Job Requirements:
Strong understanding of the following C# Object Oriented Programming (OOP) Object Oriented Analysis & Design (OOAD) Design Patterns Javascript, HTML, CSS, XML ASP.Net 2.0 Framework or Above ASP.NET LifeCycle ASP.NET Custom Server Controls ASP.NET AJAX Model Analytical and abstract reasoning A strong background of MLM application development is a plus

Education and Experience:
Bachelor degree or above in Computer Science, Information Technology or related fields or equivalent experience Multilevel Marketing experience / awareness

Multiple positions available.

Regional Service Technician I: South Salt Lake City, UT (UT, Salt Lake City)

2009-10-22T09:13:10-06:00

To express in this opportunity please go to: https://home.eease.com/recruit/?id=471480

REGIONAL SERVICE TECHNICIAN I (must be willing to work in the South Salt Lake City, Sandy, Murray, West Jordan and Taylorsville areas)

Qualifications: The following are preferred or desired unless specifically stated:
High school graduate or equivalent required, AS degree preferred
Minimum 2 years retail store level experience desired
Minimum 1 year technology help desk or I.T. store support experience preferred
Low voltage voice and data cabling experience
Good communication and professional level interpersonal skills required; this position will interface directly with customers and end users; must be able to communicate effectively in English using all standard business methods of communicating
Well developed written communication skills required to provide accurate notation, billing, and parts order information
Must possess strong customer service skills, effective problem solving skills
Must possess a strong sense of urgency in managing both SLA repair and inventory turn times
Ability to work in adverse repair/installation environments
Must possess ability to work independently as needed while being a strong team player
Must pass criminal background, pre-employment drug screening, Motor Vehicle Record check to be considered for employment
Must demonstrate history of safe work habits

This position may provide support to any or all of the services provided by Tolt Service Group. However, candidates seeking employment at this level may not be required to support all services. The following Key Responsibilities outline many of the services provided by the company:

Key Responsibilities will include:
Troubleshooting, maintenance, repair, and recovery of failed IT hardware in live retail and office environments
Edit all aspects of trouble tickets assigned to the work zone
(Includes providing comprehensive notes / resolution information / equipment information / closure detail)
Order parts for all completed tickets with accuracy and timeliness
Provide trouble ticket billing information when required
Maintain spare and parts inventory in van for multiple customer environment
Maintain constant adherence to Inventory Control practices and standards

Additional Responsibilities may include, but are not limited to:
Complete ad hoc IT hardware installation tasks as needed
Complete project-based IT hardware installations as needed
Complete staging / integration services of IT hardware as needed
Support low voltage cabling projects as needed
Support within installation or cabling projects may require travel
Extensive driving required in company provided vehicle
May be assigned other duties as needed

Compensation: Wage commensurate with experience and qualifications (Grade 12).This position is classified as non-exempt hourly.

Recruiting: UT, SLT - RST I

AN EQUAL OPPORTUNITY EMPLOYER

Client Support Manager (Salt Lake City, UT)

2009-10-21T17:10:12-06:00

The Client Support Manager (CSM) will work with Medicity Client Support Engineers to maintain mission-critical support for Clients and to meet service level commitments agreements. The candidate will possess a proven track record of managing enterprise software support and technical problem resolution. The Client Support Manager will be responsible for defining processes for effectively monitoring client system status (including systems interfaces and message queues), client support responsiveness, and client problem resolution. CSM will provide NOC personnel with technology guidance and leadership to create exceptional client support as measured by KLAS. The candidate must be able to diagnose and solve problems brought to the support team by clients, including both technical problems and clinical workflow issues that arise from client use of the Medicity software. The ideal candidates will have a combination of superior customer-service history, team leadership, technical competence, process engineering, cross-department teamwork, and refined communications skills. Candidate must demonstrate urgency and decisiveness when facing deadlines.

Responsibilities:

Team management �hiring, scheduling, formal training, informal coaching, and performance management, resolving escalations via email and phone

Processes Definition/Effectiveness�driving ways to increase the quality and effectiveness of Medicity�s customer support through improved policy, process and/or tools

Analytics�working together with SVP Client Delivery and Support and other managers to performance metrics related to the customer support function

Messaging�Coordinate technical responses to clients

Reporting�Report team performance metrics and project status summary to the Executive Committee and report incidents to the team

Minimum Job Requirements:

5+ years of technical client support experience

3+ years managing a team in an enterprise level 27/7 support environment

Ability to understand customer, company, and market drivers and to develop solutions that address customer needs/issues

Excellent written, verbal, analytical, presentation, and negotiation skills

Polite, professional manner

Strong organizational skills with the ability to effectively manage multiple activities simultaneously

Work with little direction

Proactive work style, creativity, high energy

Ability to work effectively on a team

Education:

Bachelor's degree in Computer Science, Management Information Systems, or Business Administration

To Apply please submit resume to jobs@medicity.com

Technical Support Specialist (Salt Lake City)

2009-10-21T14:43:45-06:00

Numira Biosciences is an innovator of leading-edge technologies focused on leveraging advances in genetics, imaging, and high-performance software. We are developing a catalog of novel products that provide researchers with solutions to complex problems in the areas genomics, developmental biology, mechanisms of disease, drug efficacy, and toxicity.
Numira�s IT Department is seeking a Technical Support Specialist to assist in a variety of IT infrastructure management and deployment tasks.

Status: 15-20 hours per week
Pay: $17 per hour
Location: Salt Lake City (Research Park)

The ideal candidate will:
� Have obtained or be pursuing a CS, IT, or other computer related Bachelor�s degree
� Have 2+ years of experience supporting Windows, Linux, and OS X workstations
� Have 1+ years of experience with HTML, CSS, and other Web technologies
� Be well organized, detail oriented, and friendly
� Have enthusiasm for enabling business through IT solutions

Duties include:
� Primary Technical Support for Windows, Linux and OS X workstations
� Desktop management for Windows, Linux, and OS X workstations
� Assist with the deployment of enterprise servers, networking, and storage technology
� Assist with the maintenance of Corporate Web Portal and Corporate Website
� Manage backup and tape media systems
� Manage IT inventory
� Other duties as assigned

Call 801-320-0682 for more information.
Send resumes to it-jobs@numirabio.com to apply.

MCT Certified Trainer for Help Desk Contract (SLC)

2009-10-19T14:16:27-06:00

MCT Certified trainer needed for MS Office support.

This is perpetual contract with no set time limit with a Global Financial Help Desk. This team works in a fast-paced Windows platform environment, providing 24x7 support for all regions and business units within the firm. In this role, the individual will be required to provide a high level of customer service to our internal user community, utilizing their technical, communication, and service oriented skills.

MCT Certification is a must, with overall Windows and MS knowledge a plus.

System Administrator

2009-10-16T11:53:29-06:00

System Administrator

You will report directly to the NOC Manager, and indirectly to the Director of Client Services and Vice President of Support Services. Your general duties will be to: provide administration, troubleshooting and support of server systems as well as systems administration/troubleshooting of Networking equipment, escalation support for junior support agents, and professional end-user support via eSupport, email, and/or phone systems to our clients. Other duties will be to improve the overall quality of support, assist with server maintenance and updates, maintain client contact directory/database, maintain internal knowledge bases, and assist with new customer network needs assessments, implementations, and installation processes as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Tier II Responsibilities
� Provides second-level support to DirectPointe Subscribers via eSupport, phone, and/or email.
� Follows up with escalating technician to ensure complete client satisfaction.
� Acts as escalation point for all front-line DirectPointe issues.
� Maintains server active directory, lists, and permission structure
� Performs server updates and patches, as necessary
� Creates knowledge base articles, documenting incident resolution
� Mentors junior agents to help them progress
� Creates and manage new user accounts
� Responds to outages (internet, server drive space, etc.)
� Provides support to installation team
� Assists with projects, new client installs, and client network refreshes where applicable
� May require travel
� Working at customer locations will be required on a periodic basis
� Handle open tickets for the Tier II department
� Other tasks as required

Network Group Responsibilities
� Assist with deployment, configuration, maintenance, backup, and monitoring of active network gear: switches, routers, firewalls, etc
� Recommend, configure, maintain, and upgrade all computer networking software and hardware
� Configure, maintain, upgrade, and troubleshoot connectivity to file, email, and authentication servers, as well as Internet access and other networked services
� Monitor network and systems for performance, security, and other issues.
� Provide Network Support to the NOC techs
� Assist users with software, hardware, and connectivity issues
� Provide Network support for the Implementation Managers and Tech Leads
� Create and maintain network documentation including Microsoft Visio Network Diagrams, IP Spreadsheets, Monitoring Information, and After-hour Contact Information
� Handle open tickets for the network department

**If you are interested in this position, please go to our website, www.directpointe.com, click on the Careers link and submit your resume today!**

Help desk Part time

2009-10-15T06:55:25-06:00

6:30am � 10:30am Monday through Friday
5-6 month contract.

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex prob

Thank you,

Mike DeLong
Sr. Resource Manager
(O) 610-592-0802
mike.delong@insourcenow.com
www.insourcenow.com

Building Automation Controls Technician (Salt Lake City Valley)

2009-10-13T19:47:34-06:00

Seeking experienced Building Automation and Temperature Control Technician, expereinced in all aspects of DDC Control installation, checkout, commissioning, DDC software, Networks, BACnet etc... Immediate openings

Copier / Printer technician (Salt Lake City)

2009-10-12T18:40:44-06:00

Local independent copier dealership looking for a qualified copier / printer technician.
We are a full line dealership offering -
Part time / full time position
Need a minimum of 2 years experience
Salary determined upon qualifications
Please send resume to sales@abetoner.com

Business Systems Analyst (Salt Lake City, Utah)

2009-10-12T17:54:53-06:00

Please read this description carefully. If you do not meet the education, specific experience and skill requirements please not not apply.

MUSTS = 2 years experience Freehand SQL, BA/BS Degree or higher. No relocation. Prefer Local candidates. Excellent Interpersonal Skills including written and verbal. Must have actual work experience in the field.

The Business Systems Analyst will work as a liaison between business users, partners and developers. The BSA will work with users to gather and refine business requirements, identify potentials issues and work with development to add business clarifications to requirements. They provide functional support for the business�s internal and external applications and processes. The BSA acts as the main point of contact for system bugs and production support issues relating to the merchandising environment. They will use SQL to help resolve functional issues, identify problems and perform Ad-hoc analysis. The BSA will be responsible for documenting User Stories, Use Cases and assist in coordinating project needs.

Requirements:
� Fluency in standard software including MS Office, SQL query applications such as Query Analyzer or Toad for SQL
� 2 years experience in free hand SQL
� Strong analytical abilities
� Experience with techniques and tools relevant to data mining and analysis including a working knowledge of relational databases and SQL
� Exceptional attention-to-detail with the ability to meet aggressive deadlines
� Strong quantitative, analytical, and problem solving skills
� Excellent communication and presentation skills
� Successful characteristics for the position are the ability to maintain a high level of attention to detail, and the ability to work independently, adjust priorities, and work in a continuously changing environment
� Self-motivated with 1-2 years of industry work experience in technology related field.
� A four year degree

Remote Senior Level Technical Support Engineer Wanted

2009-10-12T15:25:22-06:00

SugarCRM, the fastest growing commercial open source CRM provider, is looking to grow the team (AGAIN!!) by hiring a talented and experienced Senior Technical Support Engineer to work the West Coast shift. Help solve real customer problems by developing solutions with SugarCRM products. As a Senior Technical Support Engineer, the ideal candidate will work with customers to assess, design and deliver enhanced implementations of SugarCRM products. SugarCRM is a hot Silicon Valley start up that is fun, fast-paced and challenging. SugarCRM is side-swiping the Customer Relationship Management industry because the solutions are leading edge � utilizing an open source stack (LAMP) as well as having a state of the art user interface.
Responsibilities:

Troubleshoot and resolve installation, implementation, and production issues

Analyze customer CRM requirements and estimate development efforts

Answer pre-sales technical questions about SugarCRM products

Documenting known solutions

Qualifications:

Must be proficient in PHP and SQL

Prefer 5 years experience with the Linux, Apache, MySQL and PHP (LAMP) technology stack

Experience with open source web-based applications

Experience with other CRM solutions desired

Must be fast learning and quick thinking

Must work well in a team environment

Experience with open source projects desirable

Experience with Oracle, Microsoft SQL Server, and Microsoft IIS desired

Qualified and interested candidates should forward their resumes to jobs@sugarcrm.com. Please put �Tech Support� in subject line.

For other positions available at SugarCRM, see http://careers.sugarcrm.com.

Junior Technical Payroll Support Technician (Sandy)

2009-10-12T12:12:52-06:00

Qqest Payroll Services, a time and attendance software and payroll service provider, seeks a technical support professional to assist payroll customers with payroll system integration, data conversion, support questions and in streamlining payroll operations.

Responsibilities:
� Programming internal and external projects (SQL, VB, ASP.NET, Crystal) Experience in Crystal is important.
� Creates electronic data conversions using SSIS, SQL queries and Crystal Reports.
� Assists clients with technical issues and questions via phone, remote desktop and email in a timely manner.
� Identifies, researches, and resolves technical problems.
� Documents, tracks, and monitors problems to ensure timely resolution.
� Serves as a strong customer advocate ensuring that both internal and external customer needs are met.
� Respects the sensitivity of data for both the service bureau and our clients.
� Monitor computer systems and server performance for smooth payroll operation.
� Assists IT with SQL database backups and maintenance.
� Creates general ledger programming using VB Script and SQL.
� Ensures that all internal controls are followed for accuracy of payroll.
� Printer support
� Special tasks may be assigned to streamline payroll operations.
� Understands MS SQL 2005 database functions and features
� Use SSIS and other tools for data extraction, cleaning and data loading.
� Performs application installs and configurations for new and existing clients.

Requirements:
� High School Diploma or GED equivalent. Prefer B.S. or Associates degree in computer science or related field. MIS and CS students welcome to apply. Willing to train.
� Excellent written and verbal communications skills
� Excellent customer relation skills
� Experience with Microsoft Operating Systems, Microsoft Office, SQL Server 2000 or SQL Server 2005 and writing database queries using SQL
� Knowledge of VB Script, Crystal Reports and SQL administration desired
� Ability to work in a team environment as well as independently
� Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
� Knowledge managing/supporting Internet Information Server (IIS) 5.5, and web based applications. Knowledge of IIS 6.0 a plus.
� Experience with Windows administration with an understanding of networking and network security.
� Ability to troubleshoot and find resolutions to complex technical problems.
� Ability to reproduce reported product issues to determine symptoms, root cause and solution or workaround.
Offer: Attractive career opportunity, competitive pay and full benefits.

Apply: E-mail resumes to HR@qqest.com

About Qqest: Please visit us at Qqestpayroll.com

IT Support Tech (Salt Lake City, UT)

The Sports Medicine Research and Testing Laboratory (SMRTL) is seeking a full-time IT support tech to be a part of our team.

SMRTL analyzes approximately 14,000 samples per year from athletes competing at all levels, and is one of only two laboratories in the United States accredited by the World Anti-Doping Agency (WADA) to test for performance enhancing substances.

Duties will include but are not limited to:
- Providing support for Windows XP and Vista workstations in an Active Directory environment
- Providing support for the lab's information system, including the use of SQL for diagnosing problems
- Assisting other employees with routine computer problems
- Basic network maintenance and troubleshooting

Candidates for this position must:
- Have a B.S. in a related field or equivalent experience
- Have two year�s experience in IT
- Be able to demonstrate knowledge in the areas outlined above

In addition, the ideal candidate will have experience working in a regulated laboratory setting.

Benefits include: health, dental, 401k, FSA